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FAQ

  • When will I receive my order?
    It takes about 2 days to fulfill an order, after which it’s shipped out. On average it takes 3 to 7 business days to receive an order. The shipping time depends on your location, but typical shipping times are: USA: 3-​4 business days / Canada 3-4 business days if fulfilled from our Canada warehouse (if coming though the USA warehouse, it can take up to 7 business days). Albeit generally to be safe, we like to relay the general average which is roughly 3 to 7 business days. International: 5-15 business days
  • Where will my order ship from?
    Although predominantly catering to U.S. and Canada. We work with an on-demand order fulfillment company with facilities worldwide!
  • What do I need to know about ordering internationally?
    Shipments outside of the USA & Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. For Canadians, if your item is not available via the Canadian warehouse, there is a possibility that you may incur customs fee's as well. We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
  • My order should be here by now, but I still don't have it. What should I do?
    Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address. ● Ask your local post office if they have your package. ● Possibly stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise — If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at your home, the post office or at your neighbor’s, get in touch with us at miami84@mail.com with your order number. If you did find a mistake in your delivery address on your account, we can send you a replacement order, but the new order would be at your expense.
  • How are your products made?
    Most products will show what materials are used per item. If unsure (or if anything is missing), you can always contact us and we'd be happy to help you identify what fabrics or fibers are being used.
  • How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us an email at miami84@mail.com or give us a call.
  • I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at miami84@mail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
  • Product disclaimers:
    Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle. You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly. If you receive a product with a mark - please wash it before reporting a problem.
  • What’s your return policy?
    We don’t offer buyers remorse or incorrect size selection returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at miami84@mail.com! You can also check out our Shipping & Returns section for further details.
  • Do you offer refunds?
    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at miami84@mail.com with photos of wrong/damaged items, and we’ll sort that out for you.
  • Can I exchange an item for a different size/color?
    At this time, we don't offer size/color exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed in our store (in the sub-product description section). Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at miami84@mail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
  • Any other questions?
    Get in touch with us at m84@mail.com or give us a call.
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